Refund policy

RETURN & REFUND POLICY

ORDER CANCELLATIONS
You may cancel your order within 60 minutes of placing it. Contact us immediately at auramotherstore@gmail.com if you need to cancel — once an order enters fulfillment, we're unable to stop or modify it.

30-NIGHT COMFORT GUARANTEE
We want you to actually get comfortable, not just get a refund. If your Aura Mother pillow isn't the right fit within 30 nights of receiving your order, contact us at auramotherstore@gmail.com and let us know what's going on. We'll work with you directly — whether that's help adjusting your setup or a refund. You will not need to ship the item back to us.

We respond to all inquiries within 1-2 business days. Once a refund is approved, it will be processed to your original payment method within 7 business days. Refunds do not include original shipping charges.

DAMAGED OR DEFECTIVE ITEMS
If your order arrives damaged or defective, contact us within 14 days of delivery at auramotherstore@gmail.com with clear photos of the issue. Once confirmed, we'll send a replacement or issue a full refund — no need to return the damaged item.

NON-RETURNABLE SITUATIONS
- Requests made more than 30 nights after delivery
- Damage claims made more than 14 days after delivery without photo proof
- Items purchased through third-party resellers (not directly through auramother.com)

QUESTIONS
We're a small, new brand and we genuinely want to get this right for you. Reach out anytime at auramotherstore@gmail.com with questions before or after your purchase.